In the following matters no case, complaint or claim or legal action may be brought against the Government of Nepal or any personnel of the post office:-
(a) Anything done pursuant to the Rules framed under this Chapter, or
(b) In the cases when wrong delivery of Money Order occurred due to the wrong or incomplete name and address of the person taking  delivery of Money Order which was so provided by its sender.
Provided that, the personnel of the concerned post office shall be released from any case, complaint or claim or legal action brought against him/her even after being provided with sufficient description about the full identity of the person receiving amount of money order payment, the personnel has accepted the insufficient address and, as a result, the wrong payment was made, or
(c) If the payment of Money Order is denied or delayed due to other normal contingent omission except intentional forgery or ulterior motive (Gaflat) of the Post Office personnel, or
(d) If wrong payment of Money Order is made one year after the Money Order had been sent, or
(e) If any personnel of any other post office outside the control of the Government makes wrong payment of Money Order outside Nepal.